Cookie Policy
This Cookie Policy explains how we use cookies and similar tracking technologies on our online casino platform. By continuing to use our services, you acknowledge that you have read and understood how we collect, store, use, and share information through cookies in accordance with this policy and applicable UK data protection regulations.
What Are Cookies
Cookies are small text files that are placed on your computer or mobile device when you visit our website. These files contain information that is transferred to your device's hard drive and allow us to recognise you when you return to our site. Cookies help us provide you with a better gaming experience by remembering your preferences, login details, and other personalised settings. Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer.
Types of Cookies We Use
We utilise several categories of cookies to enhance your gaming experience and ensure our platform operates effectively. Each type serves specific functions that contribute to the security, functionality, and personalisation of our services.
- Essential Cookies: Required for basic website functionality, user authentication, and secure gaming sessions
- Performance Cookies: Collect anonymous data about website usage, page load times, and system performance
- Functional Cookies: Remember user preferences, language settings, and personalised gaming configurations
- Marketing Cookies: Track user behaviour for advertising purposes and promotional campaign effectiveness
- Analytics Cookies: Provide insights into user interactions, popular games, and platform optimisation opportunities
First-Party and Third-Party Cookies
Our platform uses both first-party cookies, which we set directly, and third-party cookies from our trusted partners. First-party cookies enable core gaming functions, account management, and personalised experiences. Third-party cookies come from external service providers who assist with payment processing, game delivery, customer support, and marketing analytics. These partners operate under strict data protection agreements and comply with UK privacy regulations.
Session and Persistent Cookies
We employ both session cookies and persistent cookies to serve different purposes. Session cookies are temporary and automatically deleted when you close your browser, primarily used for maintaining secure login sessions and preventing unauthorised access to your gaming account. Persistent cookies remain on your device for predetermined periods, storing preferences like language settings, game favourites, and responsible gambling limits you have established.
Gaming-Specific Cookie Functions
Our cookies serve essential functions specifically designed for online casino operations. They maintain game state information during play, ensure fair gaming through random number generation verification, track bonus usage and wagering requirements, manage responsible gambling features including deposit limits and session timers, and facilitate secure financial transactions. These cookies are crucial for regulatory compliance and player protection in the UK gambling market.
Data Collection and Processing
Through cookies, we collect various types of information including device identifiers, browser specifications, IP addresses, gaming activity patterns, transaction histories, and user interaction data. This information helps us comply with UK Gambling Commission requirements, detect potentially fraudulent activities, personalise your gaming experience, and ensure responsible gambling measures are effectively implemented. All data processing occurs in accordance with UK GDPR principles.
Cookie Duration and Retention
Different cookies have varying lifespans depending on their purpose. Essential security cookies typically expire after your gaming session ends, while preference cookies may persist for several months to maintain your personalised settings. Marketing cookies generally remain active for shorter periods, usually between 30 to 90 days. We regularly review and update cookie durations to ensure they align with their intended purposes and comply with data minimisation principles.
Managing Your Cookie Preferences
You have several options for controlling cookies on our platform. Access your account settings to modify cookie preferences, use our cookie consent management tool available in the website footer, or adjust your browser settings to block or delete specific cookie categories. Please note that disabling essential cookies may impact core gaming functions and security features.
- Visit your account dashboard and select privacy preferences
- Use the cookie settings panel accessible from any page footer
- Configure browser-level cookie controls for platform-wide management
- Contact customer support for assistance with specific cookie concerns
Browser-Specific Cookie Controls
Each browser provides different methods for managing cookies. These controls allow you to delete existing cookies, block future cookies, or set exceptions for trusted websites like our gaming platform.
- Chrome: Settings > Privacy and security > Cookies and other site data
- Firefox: Options > Privacy & Security > Cookies and Site Data
- Safari: Preferences > Privacy > Manage Website Data
- Edge: Settings > Cookies and site permissions > Cookies and stored data
- Internet Explorer: Tools > Internet Options > Privacy tab
Third-Party Services and Integrations
We work with various third-party providers who may set their own cookies when you use our platform. These include payment processors for secure transactions, game developers for slot machines and table games, analytics providers for performance monitoring, and marketing partners for promotional campaigns. Each third party operates under contractual obligations to protect your privacy and comply with UK data protection standards.
Your Rights and Choices
Under UK data protection laws, you have specific rights regarding cookie usage and data processing. You can withdraw consent for non-essential cookies at any time, request information about data collected through cookies, ask for deletion of cookie-related personal data, and object to processing for marketing purposes. These rights ensure you maintain control over your personal information while enjoying our gaming services. To exercise these rights, contact our data protection team through the designated channels provided in our privacy policy.